For trades businesses, practices, retailers and service providers with a fixed catchment area, local
search is often more important than the classic list of results. Anyone searching for "tax adviser
Fellbach" or "car battery near me" usually first sees a map with entries from Google Maps. There your
Google Business Profile decides, not your website alone.
How does Google rank locally?
Google names three main factors: relevance, distance and prominence [11]. Relevance means how well your
profile matches the search. Complete and accurate details help with that. Distance describes how far your
location is from the person searching or from the place searched for. Google derives prominence from
signals such as links to your website and the number of your reviews [11]. And: according to Google, a
better local ranking can't be requested, not even for payment [11].
What you can do concretely
- Claim and verify the profile. Without verification you can hardly maintain
anything [11].
- Fill it in completely: category, address or service area, opening hours, services and
attributes [11].
- Add real photos and videos: team, premises, finished work [11].
- Reply to reviews, including critical ones. Google explicitly recommends this
[11].
- The same contact details everywhere: website, Google profile, business directories and
Bing Places. Bing advises local businesses to keep address, opening hours and contact details up to date
there [13].
Reviews: what's allowed, what's prohibited?
Reviews work twice: on the ranking and on the decision of the people who see your profile. You may ask
every customer for a review. According to Google's policies, incentives such as payments, discounts or free
services in exchange for a review are prohibited [12]. Also prohibited are reviews with a conflict of
interest, for example from your own employees, and selectively asking only satisfied customers [12]. Our
tip from practice: after every completed job, ask for feedback with a direct link. And ask everyone, not
just the fans.
Local visibility in AI answers
An AI answer to "good marketing agency near me" can only cite what's clearly and consistently stated on
the web. If your opening hours on the website, in the Google profile and in Bing Places differ, you're not
giving machines a clear fact. On your website, one page per location with real local content helps:
projects on site, directions, contact person. Pages with merely swapped place names, on the other hand,
help nobody.
Related: How we work on SEO, GEO and local SEO
Read the full article: local SEO for SMEs →